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These terms set out the rules that apply when you open an account with cv999cm and use our platform, including deposits through bKash, Nagad, Rocket and Bank Transfer. Access to and use of this site depends on your local law and eligible region — review these conditions before you complete registration.
When you create an account or make a transaction on this platform, you are agreeing to the conditions set out on this page. These terms apply to every interaction — browsing game content, depositing through bKash or Nagad, requesting a Bank Transfer withdrawal, or contacting our support team. We may update these terms from time to time; when we do, the revised version takes effect from the date it is published here. Continued use of your account after an update means you accept the revised conditions. Eligibility is not uniform across all regions. Access to this platform and the services described within these terms depends entirely on the laws that apply where you are located. We do not make any representation that use of this site is lawful in every jurisdiction, and it is your responsibility to confirm that your use complies with local rules. If you are uncertain about your eligibility, you should check the applicable rules before logging in or placing any transaction. Our platform is not intended for use by anyone who is not permitted to access it under their local law. Accounts found to be in breach of this condition may be suspended pending review.
These conditions apply to four distinct areas of your relationship with us. Understanding the boundary of each area helps you know where our obligations sit and where yours begin. Third-party services — including payment processors handling your bKash or Nagad transaction — operate under their own separate terms, which we do not control.
Terms covering registration, login, identity verification and account suspension apply to every account holder. Your account is personal and non-transferable. We reserve the right to suspend access if we identify activity that breaches these conditions.
Deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer are subject to the limits, verification steps and processing rules displayed in your account wallet at the time of the transaction. These rules may change with notice.
Game content supplied by studios available in our lobby — including titles from Joker, PlayStar, PG Soft, Spadegaming and Habanero — is governed by our platform rules. We carry that content but individual game mechanics and RTP are set by each studio where exposed.
Payment networks such as bKash and Nagad, and any linked external sites, operate under their own terms. We are not responsible for the availability, accuracy or conduct of those services once your transaction leaves our platform.
You have several practical rights when it comes to how your information is held and how these terms are applied to you. You can request a copy of the transaction records associated with your account at any time through the account history section — this includes deposit entries for bKash and Nagad, and Bank Transfer withdrawal records. If any account detail is incorrect, you can update it directly from the account settings page using the fields shown there; for changes to identity documents, follow the verification step displayed in your profile. If you believe a term has been applied incorrectly to your account — for example, a transaction that was processed in a way inconsistent with the rules shown in your wallet — you can raise a formal question through our support route. We will respond based on the information available in your account record. You also have the right to request closure of your account, subject to any pending transaction being resolved first.
Open the account history section to see a full log of deposits and withdrawals, including bKash, Nagad and Bank Transfer entries, with dates and status labels.
Update standard account fields directly in account settings. Identity document changes require following the verification step shown in the profile section before the update takes effect.
If a rule has been applied in a way you do not recognise, contact our support team with your account reference. We will review it against the terms active at the time of the transaction.
You may ask us to close your account at any time. Any open transaction — pending withdrawal or unresolved balance — must be settled before closure is completed. Raise this through the support channel.
If you have a specific question about how a term applies to your account, or you need to flag an issue with a bKash, Nagad or Bank Transfer transaction, use one of the contact routes below. We only list channels that are visibly published on the site — we will not direct you to a route that is not shown in your account area.
Open the chat widget from any page while logged in. Use this route for account-specific terms questions or to flag a transaction discrepancy tied to bKash or Nagad.
Send a written query to the support address shown in the Contact section of your account. Include your account reference and the specific term or transaction you are asking about.
The Help Centre, accessible from the account menu, contains published answers to common terms questions including deposit rules, wallet conditions and account closure steps.
We manage your account data, payment records and site preferences according to the principles set out in our Privacy Policy, which sits alongside these terms. Here we outline the specific handling practices that affect how these terms are applied day to day.
Your login credentials are held in encrypted form. We do not store bKash PINs, Nagad codes or Bank Transfer credentials on our side — those are handled entirely by the respective payment network at the point of transaction.
Transaction records — including deposit and withdrawal history for bKash, Nagad and Bank Transfer — are retained for the period required by applicable rules. You can access your own records at any time through account history.
We use session cookies to keep your account active and to remember your wallet preference during a deposit flow. You can review and adjust cookie settings using the controls in your browser. Blocking necessary cookies may affect login and payment steps.
When we update these terms, the revised version is published here with the effective date shown at the top of the page. If a change materially affects your account or payment conditions, we will also send a notice to the contact address on your account.
Below are the questions we see most often from new account holders about how these terms work, what they cover and how to raise an issue. If your question is not answered here, use the support routes listed above.
Yes. Any deposit or withdrawal made through bKash, Nagad, Rocket or Bank Transfer is covered by these terms. The payment network itself operates under its own rules, but the transaction on our platform — the amount recorded in your account wallet — is governed by what is written here.
Access to this platform depends on the laws that apply where you are located. If local rules change in a way that affects your eligibility, we may need to restrict or suspend your account. We will notify you at the contact address on file where we are able to do so.
The version published on this page at the time you logged in or made a transaction is the version that applies. The effective date is shown at the top of the page. If you need to confirm which version was active on a specific date, raise this through email support with your account reference.
We publish updates here and show the effective date. For changes that materially affect payment conditions or account access, we send a notice to your registered contact. Continuing to use your account after the effective date means you accept the revised terms.
Open a query through live chat or email support. Include your account reference and describe the specific transaction or action you believe was handled incorrectly. We will review it against the terms that were active at the relevant time and respond via the same channel.
Game content from studios available in our lobby — Joker, PlayStar, PG Soft, Spadegaming and Habanero — is delivered through our platform and your use of those games is covered by these terms. Each studio sets its own game mechanics; we carry the content but do not control the underlying rules of each title.